Dime Salon Cancellation Policy
We want to give every client the time and attention that you deserve for your service. We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least 24 hours notice.
Cancellations or missed appointments without 24-hour notice will result in a charge of part or all of the service amount. See details below for various types of cancellations scenarios and No-Shows.
Please understand that your appointment time was set aside just for you. Appointments made within the salon mean that we’ve reserved space and a stylist, specifically for you. Appointment dates for services help us to make sure that clients don’t miss the opportunity to receive services. So, we want to make sure that everyone is available to fill that appointment time.
If you cancel your appointment without giving at least 24 hours' notice prior to your appointment will result in a charge of 50% of the service amount. Any “no shows” will be charged 100% of the service amount.
Depending on the services booked, in the case of multiple services at a single appointment, a cancellation without 24-hour notice will result in a charge of 100% of the primary service amount and 50% of any additional service amount.
The cancellation fee and any service fee will be charged to your credit card on file.
Our salon booking policy and hairdressing cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. Please understand that we’re committed to offering you the highest possible level of service during your appointments with us.
In order to help facilitate smooth booking and cancellations of appointments made within our salon software, our salon requires a credit card on file when booking your service. For some of our services, we have a salon deposit cancellation policy. This deposit amount will be applied to the final total for your service, on your appointment dates.
If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.
No Show Cancellation Policy
As per our policies criteria, and no-shows will result in a charge of 100% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24 hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.
Multiple Services Cancellation Policy
If a booking for multiple services is canceled less than 24 hours in advance, the salon will charge clients 100% of the service amount. We will also require a credit card on file and a 50% deposit to guarantee any further service appointments.
Salon Late Appointment Policy
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 50% of the service amount and require that you rebook your appointment.
Wedding Services Cancellation Policy
For groups booking service appointments (such as wedding parties, etc.) we respectfully request at least 72 hours notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours' notice will result in a charge of 50% of the service amount per guest. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.
Cancellation Policy to Protect Clients
In the event that the salon needs to cancel your appointment without giving 24-hour notice, we will provide you with 50% of your service amount for the missed appointments as a credit towards your next appointment. Adjustments are necessary sometimes due to weather emergencies or power failures, and we’ll do our best to make sure that you don’t miss the opportunity to fill that appointment time soon. Please understand that we’ll try our best to make sure that we never need to cancel any appointment dates.
Salon Cancellation Policy Exceptions
We understand that sometimes adjustments are necessary and emergencies do happen. Members of our Client Loyalty Program will have the service amount cancellation fee waived one time per 12-month period if they need to cancel appointments made within the salon without giving 24-hour notice. Please understand that clients on our waiting list miss the opportunity to receive services if we can’t give them enough notice to fill that appointment time. If you must cancel your appointment time, then by giving our staff the maximum notice possible prior to your appointment cancellation, you also help clients on our waiting list receive the services they’ve been waiting for.
Right to Refuse Service Cancellation Policy
The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. Thank you for your understanding.
